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Technical Support Engineer

As a Technical Support Engineer you will work with customers to resolve technical issues and provide “how to" training sessions regarding our proprietary products.

Job Description

1. Introduce new product features to the Channel Customer, help customer to select and configure products.

2. Respond to customers, to help solve technical problems;

3. Training technical staff of Channel Customer’s, helps them improve the level of technology;

4. Understand and consolidate customer demand for products, feedback to product department for product improvement;

5. Cooperate with sales staff, analysis of the practical needs of customers, provide a complete project plan;

6. To complete the project, the bidding work, to help customers make the tender documents, make project tender, according to the required standard;

7. Assist sales to determine phase of the operation of the project to understand the real project status, forecast project risk and seek the solution;

8. To coordinate resources, provide technical support;

9. Integrators to maintain good relationship with a third party, in engineering can recommend each other, mutual benefit and win-win progress;

10. Cooperate with the Marketing, for Dahua, propaganda Dahua technology and concept to the customer, the spirit Dahua products, help customers to better understand Dahua market, at the same time get more feedback from the market.


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Job Requirements

1. Network, communications, computers and other related fields;

2. Familiar with OFFICE software, know sniffers, NCOM caught, such as commonly used network serial port caught tools;

3. More than 2 years’ related experience.

4. “Please the customer" mentality

5. Sense of Humor

WE OFFER

  • About the company & Career Plan: Our client is a multinational company that provides services internationally and has got the second largest market shares of the industry.
  • Salary & Conditions: Attractive salary package, which can vary depending on the candidate.
  • Location: Czech Republic
  • Travel involved: The roles may require travel availability
  • Recruitment Process: At least two interviews.
Start Date: As soon as possible, depending on candidate´s notice period