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Product Repair Engineer / Reparatie Technicus

For our European HQ, currently based in Nieuw-Vennep, we are looking for an entry level Product Repair Engineer to support our expanding Team. Together with the Product Repair Team Leader you are part of the overseas’ Customer Service Team and you will be working closely with our colleagues from HQ Customer Service Department (China).


Job Summary

• Performs various repair duties and handles service requests requiring technical labor skills. Including, but not limited to, security camera and digital recorder repair, adjustments and rework; software update; repair information recording and analysis; communicate with customers and other involving parties.
• Works closely with the Customer Service Team to ensure the repair service meets company’ quality standards.


General Accountabilities

• Responding to customers' service inquiries in timely manner.
• Upgrading the product software as requested by the customer or company.
• Responsible for the diagnoses and the troubleshooting of mechanical, electronic and optical problems.
• Repairing the defect products to meet the quality standards.
• Monitoring and/or controlling repair inventory and/or supplies.
• Recording repair inquiries into the system and make analysis to report to the Maintenance Supervisor.
• Proposing solutions to improve the product quality and monitor future improvements.
• Assisting the Supervisor on special projects, i.e., preventive repair or upgrade of products.
• Assisting the Supervisor to standardize the repairing zone, process, method, tools and equipment to improve the efficiency.
• Keeping the floor, desks and working areas tidy.
• Working closely with management and repair staff in developing an integral team that effectively represents the quality and professionalism of the company.
• Assisting the Supervisor in assigning service requests.
• Assisting the Supervisor in training and development of customer service and repair staff.
• Attending trainings and seminars when needed.
• Assisting other staff members as needed.
• Performing other related duties as assigned or requested.

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Job Requirements

• Electronic or mechanical educational background. 

• 1-3 years’ relevant working experience.
• Technical hands-on working experience in the electronic and / or mechanical field required. Must be familiar with electronic circuit.
• Basic understanding of camera structural drawings.
• Proficiency in Microsoft office software applications.
• Good intercultural communication skills.
• Dutch and English language skills are a must. Chinese would be considered as a plus. 
• Experience in repairing surveillance products is an advantage.
• Physical demands: Finger dexterity, specific visual acuity, lifting light and moderate weighted items.



Working for Dahua

Working for Dahua means you will be working in a specific branch of industry, namely the video surveillance solution industry. Dahua is a company that is always on the move, a company that continuously wishes to improve and further expand its position on the market. We strongly believe in innovation, improving internal processes, in training and development of colleagues. Under our core values we are customer-focused, quality-driven, result-oriented and flexible. We are looking for new colleagues who can and want to contribute to this.

Use this opportunity and show us your motivation.

We are looking forward to hearing from you!





Please send complete applications to our Human Resources department by submitting your CV and motivation to:

Human Resources Department
(ref : Product Repair Engineer)


Dahua Europe B.V.
Luzernestraat 2
2153 GN Nieuw-Vennep
The Netherlands


Please do not apply if you do not meet the above mentioned requirements. An assessment or business case could be part of our selection procedure. Please be aware that we could request references and a copy of your diploma in the offer stage. Your application will be handled strictly confidential.